IT Service Management (ITSM)
- ServiceNow ITSM - A comprehensive platform offering incident management, problem management, change management, and service catalog capabilities. Known for its automation and integration features, it helps improve IT service delivery and efficiency.
- BMC Helix ITSM - An AI-powered ITSM suite that provides advanced functionality for incident, problem, and change management, coupled with smart analytics and automation to enhance service delivery.
- Freshservice - A cloud-based ITSM solution designed for simplicity and ease of use. It offers incident management, change management, service catalog, and a self-service portal for users, making it ideal for small to medium-sized organizations.
- ManageEngine ServiceDesk Plus - An ITSM tool with modules for incident management, problem management, change management, and asset management. It provides strong reporting features and integrates well with other ManageEngine solutions.
- Ivanti Service Management - A robust ITSM platform offering automation, workflow management, incident tracking, and asset management. It enables teams to manage IT services and optimize resources across organizations.
- Jira Service Management - A service management tool by Atlassian, tailored for both IT and business teams. It includes incident and request management, SLA tracking, and deep integration with Jira for agile project management.
- Zendesk for ITSM - A versatile platform that incorporates ITSM features like ticket management, incident tracking, and SLA monitoring. It integrates seamlessly with Zendesk's customer service capabilities, making it useful for teams handling both IT and customer service.
- TOPdesk - A user-friendly ITSM solution that offers features like incident management, service request management, and self-service portals. It is suitable for both IT and facilities management teams.
- Spiceworks IT Help Desk - A free ITSM tool tailored for small businesses. It includes incident and ticket management, asset tracking, and a knowledge base, making it a great entry-level solution for smaller teams.
- Hornbill Service Management - A flexible ITSM platform with integrated ITIL processes, offering service desk management, incident tracking, change management, and collaboration features that improve both internal and external service delivery.
